FAQs

How long will my order take?

Each product shows its exact delivery dates on its product page, next to the buy button, and in the cart: those are the dates we commit to. They're worked out with a handling time of 1 to 4 working days and a transit time of 4 to 6 working days: 7 to 14 calendar days if you order on a weekday, and up to 16 if you order at the weekend. Our lamps are dispatched from our suppliers' warehouses; if your order contains products from different warehouses, it may arrive in several parcels, each on its own date. If an order were going to arrive later than stated, we'll let you know and you can cancel it for a full refund. You'll find the details in our delivery policy.

Where do you deliver?

To England, Wales and Scotland, except the Scottish Highlands and Islands. We can't currently deliver to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands or BFPO addresses. The Highlands and Islands postcodes we can't reach are those beginning HS, IV, KW or ZE, and AB31–AB38, AB44–AB56, FK17–FK21, KA27–KA28, PA20–PA49, PA60–PA78, PH17–PH26, PH30–PH44 and PH49–PH50. If an order for one of these areas comes through, we'll cancel it and refund you in full straight away.

How much is delivery?

Nothing. Delivery is free on every order, with no minimum spend.

Will I have to pay customs charges or import VAT?

No. The price you see is the final price: when your order is delivered, there are no duties, customs clearance fees or import VAT to pay. If a courier ever asks you to pay anything for one of our orders, email us and we'll cover it.

Can I return it?

Yes. You have 30 days from receiving it to return it, no questions asked. Email us at soporte@nomacystore.com with your order number and we'll send you the address and the steps. Return postage is paid by you: our returns address is in Huelva, Spain, and sending a lamp with Royal Mail's tracked service costs around £15 to £20. We don't charge a restocking fee. We'll refund you within 14 days of you telling us you're returning it, to the same payment method you used. You'll find all the details in our returns policy.

What if it arrives broken, faulty or isn't what I ordered?

Email us as soon as you can, ideally within 48 hours of receiving it, with your order number and a few photos of the product and the packaging. Within 30 days of delivery, you can choose between a free replacement and a full refund; after that, we'll send you a replacement free of charge or, if that isn't possible, refund you. Either way, you don't pay any postage.

What guarantee do the products have?

A three-year guarantee from delivery: if a product is faulty or doesn't conform to the contract, we'll send you a replacement free of charge or, if that isn't possible, refund you. This doesn't affect your statutory rights under UK consumer law.

How can I pay?

By credit or debit card (Visa, Mastercard, American Express, Maestro and UnionPay), Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. Apple Pay and Google Pay only appear on compatible devices and browsers. You'll always see every available payment method on the checkout page before you confirm your order.

Can I get an invoice?

Yes. If you need an invoice with your company details, email us at soporte@nomacystore.com with your order number and we'll send it to you.

Can I track my order?

Yes, as long as the courier provides tracking. When your order leaves the warehouse, we'll email you the tracking number, and you can check it at any time on our Track my order page.

How can I contact you?

Using our contact form, by email at soporte@nomacystore.com, or by phone or WhatsApp on +34 664 56 61 71, Monday to Friday, 8am to 5pm (UK time). We reply within one working day.