Shipping policy
At a glance.
- Free delivery on every order, with no minimum spend.
- We deliver to England, Wales and most of Scotland (see below).
- Handling time: 1 to 4 working days.
- Transit time: 4 to 6 working days.
- We email you the tracking number when your order leaves the warehouse.
Where we deliver. England, Wales and Scotland, except the Scottish Highlands and Islands. We can't currently deliver to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands or BFPO addresses. The Highlands and Islands postcodes we can't reach are those beginning HS, IV, KW or ZE, and AB31–AB38, AB44–AB56, FK17–FK21, KA27–KA28, PA20–PA49, PA60–PA78, PH17–PH26, PH30–PH44 and PH49–PH50. If an order for one of these areas comes through, we'll cancel it and refund you in full straight away.
Where we ship from. Our lamps are dispatched from our suppliers' warehouses in China. Any import charges are paid by us: see ‘No surprises on delivery’ below.
Delivery times. Each product shows its delivery dates on its product page, next to the buy button, and in the cart: those are the dates we commit to. They're worked out like this:
- Handling time: 1 to 4 working days to prepare your order and hand it to the courier.
- Transit time: 4 to 6 working days from when your order leaves the warehouse until it reaches your address.
- Total: 5 to 10 working days. That's 7 to 14 calendar days if you order on a weekday, and up to 16 if you order at the weekend.
Working days are Monday to Friday; a bank holiday can add a day. If you order on a working day before 11pm (UK time), the clock starts that day; if you order later, at the weekend or on a bank holiday, it starts on the next working day. If an order were going to arrive later than the stated date, we'll let you know and you can cancel it for a full refund.
Orders with several products. If your order contains products from different warehouses, it may arrive in several parcels, each on the date shown on its product page.
Delivery charges. Delivery is free on every order, with no minimum spend.
No surprises on delivery. The price you see on the website is the final price. You won't pay anything when your order is delivered: no duties, no customs clearance fees and no import VAT. If a courier ever asks you to pay any amount for one of our orders, email us and we'll cover it.
Tracking. When your order leaves the warehouse, we'll email you the tracking number, as long as the courier provides one. You can also check it at any time on our Track my order page.
Wrong address or nobody in. Please check your address carefully before confirming your order. If a parcel comes back to us because the address was incomplete, or because it couldn't be delivered after the courier's attempts, we'll email you to send it again at no extra cost or to refund you, whichever you prefer.
Problems with a delivery. If the parcel arrives damaged, note it on the courier's delivery record if you can and email us as soon as possible, ideally within 48 hours of receiving it, at soporte@nomacystore.com with a few photos of the product and the packaging: we'll send you a free replacement or refund you, whichever you prefer. If your order goes past the stated delivery date, email us too and we'll sort it out.
