Terms of service

Seller. Rubén Rodríguez Camacho, trading as Nomacy, Spanish tax ID (NIF) 49727903V, of Calle Ntra. Sra. de las Mercedes, 114, 21710 Bollullos Par del Condado, Huelva, Spain. Email: soporte@nomacystore.com. Phone: +34 664 56 61 71.

Scope. These terms govern purchases from nomacystore.com by customers in the United Kingdom. If you're a consumer, nothing in them affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Prices. Prices are shown in pounds sterling (GBP). Delivery is free, and the final amount is shown before you confirm your order. Photos are for guidance, and colours may look slightly different depending on your screen.

Final price, taxes and customs. The price you see on the website is the final price. You won't have to pay anything extra when your order is delivered: no duties, no customs clearance fees and no import VAT. If a courier ever asks you to pay any amount for one of our orders, email us and we'll cover it.

Pricing errors. We take care to make sure our prices are correct. If we spot an obvious error in the price of a product you've already ordered, we'll let you know before dispatching it, and you can either confirm the order at the correct price or cancel it for a full refund. We'll never charge you more than you agreed to.

Delivery area. We deliver only to England, Wales and Scotland, except the Scottish Highlands and Islands. We can't currently deliver to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands or BFPO addresses. The postcodes affected are listed in our delivery policy. If an order for one of these areas comes through, we'll cancel it and refund you in full.

Ordering. When you complete your order, you'll receive a confirmation email, and the contract is formed at that point. The contract is concluded in English. We keep a record of your order, and you can ask us for a copy at any time.

Availability. If we can't fulfil an order that's already been confirmed because a product is unavailable, we'll tell you as soon as possible and refund the full amount within 14 days at the latest. We may suggest an equivalent product, but we'll only send it if you expressly accept it.

Payment methods. You can pay by credit or debit card (Visa, Mastercard, American Express, Maestro and UnionPay), with Shop Pay, Apple Pay or Google Pay, with PayPal or with Klarna. Apple Pay and Google Pay only appear on compatible devices and browsers. Card and digital wallet payments are processed by Shopify Payments. PayPal payments are handled by PayPal, and Klarna payments by Klarna, each under its own terms, which you accept with them when you choose that option. The payment methods available are always shown on the checkout page before you confirm your order.

Delivery times. Our products are dispatched from our suppliers' warehouses in China. Each product shows its delivery dates on its product page and in the cart before you confirm your order, and those dates are the delivery period we commit to. They're worked out by adding our handling time (1 to 4 working days) and the transit time (4 to 6 working days): 5 to 10 working days in total, which is 7 to 14 calendar days if you order on a weekday and up to 16 if you order at the weekend. You'll find the details in our delivery policy. If your order contains products from different warehouses, it may arrive in several parcels, each on its own date. If, for reasons beyond our control, an order were going to arrive later than the stated date, we'll let you know and you can cancel it for a full refund.

Right to cancel and returns. You have 14 days from receiving your order to cancel it without giving a reason, and we voluntarily extend that period to 30 days, on the same terms. If your order arrives in several parcels, the period starts when you receive the last one. You can tell us by emailing soporte@nomacystore.com or by using the model form linked in our refund policy. You must then send the product back, to our returns address in Huelva, Spain, within 14 days of telling us. You pay the direct cost of returning it (as a guide, around £15 to £20 with Royal Mail's tracked service), unless the product is faulty, doesn't conform to the contract or isn't the one you ordered. We don't charge a restocking fee. Any import charges in Spain are paid by us. We'll refund what you paid for the returned products, including standard delivery charges if there were any, to the same payment method, within 14 days of you telling us you're cancelling. We may withhold the refund until we've received the product back or proof that you've sent it. You can examine and try the product as you would in a shop; if it comes back with a reduction in value caused by handling beyond what's necessary, we may deduct that amount, and we'll always tell you first. The right to cancel doesn't apply in the cases excluded by law, which are set out in our refund policy.

Your statutory rights and our guarantee. Under UK consumer law, the goods we sell must be of satisfactory quality, fit for purpose and as described. On top of those rights, our products come with a three-year guarantee from delivery: if, within that time, a product delivered in the UK is faulty or doesn't conform to the contract (for reasons other than accidental damage, misuse or normal wear and tear), we'll send you a replacement free of charge or, if that isn't possible, refund you. During the first two years, we'll assume the fault existed at delivery unless we can show otherwise. To claim, email us with your order number and a description of the problem. This guarantee is given by the seller named above and doesn't affect your statutory rights.

Product safety. If you have any concern about the safety of one of our products, contact us using the details above.

Complaints. You can send any complaint to soporte@nomacystore.com and we'll reply within one working day. As a business based in Andalusia (Spain), we also have official complaint forms under Andalusian Decree 82/2022, which we'll send you free of charge on request.

Governing law and courts. These terms are governed by Spanish law. If you're a consumer living in the UK, this doesn't take away the protection you have under the mandatory rules of the law of the part of the UK where you live, and you can bring any claim in the courts of England and Wales, Scotland or Northern Ireland, depending on where you live.