Refund policy
At a glance.
- Return window: 30 days from receiving your order, no questions asked.
- How to return: email us at soporte@nomacystore.com and send it back by post or courier.
- Return postage: paid by you, unless the product arrives broken or faulty, or isn't the one you ordered.
- No restocking fee.
- Refund: within 14 days, to the same payment method you used.
Time limit: 30 days. You have 30 days from receiving your order to return it, without giving a reason. The law gives you 14 days to cancel a purchase; we extend that to 30 days, on the same terms. If your order arrives in several parcels, the 30 days start when you receive the last one.
How to return.
- Email us at soporte@nomacystore.com within those 30 days with your order number and which products you'd like to return. You can tell us why if you like, but you don't have to. You can also use our model cancellation form, but that's optional too: any message that makes your decision clear is valid.
- We'll reply within one working day with our returns address in Huelva, Spain, and the steps.
- Send the parcel within 14 days of your message and email us the tracking number.
Who pays for return postage. Return postage is paid by you, with whichever courier you prefer. Our returns address is in Spain, so it's an international parcel: as a guide, sending a lamp with Royal Mail's tracked service costs around £15 to £20 (2026 prices), and the final price depends on the service you choose. Because the parcel is going from the UK to the EU, it needs a customs declaration, which Royal Mail and most couriers create when you buy the label online: describe the contents as ‘Returned goods: table lamp’ and enter the price you paid. Any import charges in Spain are paid by us. We recommend a tracked service, and please keep your proof of postage. If the product arrives broken or faulty, or isn't the one you ordered, you don't pay anything: see below.
Condition of the product. You can examine and try the product as you would in a shop. Please return it complete (lamp, shade, charging cable and accessories), well protected and, if possible, in its original box, with a note inside showing your order number. If it comes back with a reduction in value caused by handling it beyond what's necessary to establish its nature, characteristics and functioning (for example knocks, scratches or missing parts), we may deduct that amount from your refund. We'll always tell you the reason and the amount first, with photos.
No restocking fee. We don't charge a restocking fee or any other charge for processing your return.
Refund. We'll refund what you paid for the returned products, including standard delivery charges if there were any, to the same payment method you used, within 14 days of you telling us you're returning them. We may wait until we've received the products back, or proof that you've sent them, before refunding you. If you return only part of a pack, we'll refund what you paid for each product you return, with the pack discount already applied.
Exchanges. If you'd prefer a different model or colour, place a new order for the one you want (delivery is free) and return the first one following these steps.
Broken, faulty or wrong products. If a product arrives broken or faulty, or isn't the one you ordered, email us at soporte@nomacystore.com with your order number and a few photos of the product and the packaging. Within 30 days of delivery, you can choose between a free replacement and a full refund. After that, we'll send you a replacement free of charge or, if that isn't possible, refund you. You usually won't need to send the product back; if we do need it, we'll pay the postage. Please let us know as soon as you can, ideally within 48 hours of receiving it, so we can make a claim with the courier. Even if you tell us later, you're still covered: all our products have a three-year guarantee from delivery, and it doesn't affect your statutory rights under UK consumer law.
When the right to cancel doesn't apply. The law excludes some cases (regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). Those that could apply to our products are: sealed goods that aren't suitable for return for health protection or hygiene reasons and have been unsealed after delivery; goods made to your specifications or clearly personalised; and goods that, by their nature, have become inseparably mixed with other items after delivery.
Model cancellation form. Using it is optional. You'll find it at nomacystore.com/en-gb/pages/formulario-desistimiento
